Privacy Policy
1. Introduction
Alloc8tor Ltd ("we," "us," or "our") is committed to protecting the privacy and personal information of our users ("you" or "your"). This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you use our software application development services and related websites (collectively referred to as the "Services").
We are dedicated to complying with the General Data Protection Regulation (GDPR) and other applicable data protection laws. This Privacy Policy explains your rights and choices regarding your personal data and how to contact us for any inquiries or concerns.
2. Information We Collect
a. Personal Information: We may collect and process the following personal information when you use our Services:
- Contact Information: Name, email address, phone number, and other contact details.
- Account Information: Usernames, passwords, and other credentials for accessing our Services.
- Payment Information: Billing address, payment card details, and other necessary payment information.
- Communication Data: Your preferences for receiving communications from us and your communication history with us.
b. Usage and Technical Information: We may collect certain information about your use of the Services, including:
- Device Information: IP address, device type, browser type, operating system, and other technical details.
- Usage Data: Information about how you use and interact with our Services, such as pages visited, features accessed, and time spent on the Services.
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing and Improving Services: Delivering and managing the Services, including customer support, technical assistance, and system maintenance.
- Communication: Responding to your inquiries, providing updates about the Services, and sending you relevant information.
- Personalisation: Customising and tailoring the Services to your preferences and needs.
- Payment Processing: Facilitating payment transactions and managing billing and invoicing processes.
- Legal Compliance: Fulfilling our legal obligations and enforcing our rights as stated in our Terms of Service.
- Analytics and Research: Analysing usage trends, conducting research, and improving our Services.
4. Data Sharing and Disclosure
a. Service Providers: We may share your personal data with trusted third-party service providers who assist us in delivering the Services, such as hosting providers, payment processors, and customer support providers. These service providers are contractually obligated to protect your personal information and use it only for providing the requested services.
b. Legal Compliance: We may disclose your personal information to comply with applicable laws, regulations, or legal processes, or to respond to lawful requests from public authorities.
c. Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. We will ensure appropriate measures are taken to protect your personal information during such transfers.
Third-Party Services
a. Integration with Third-Party Services: Our Services may integrate with third-party applications or services, such as Google Cloud Platform, Stripe, Xero, Dropbox, Squarespace, MailChimp and Hubspot CRM. Please review the respective privacy policies of these partners to understand how they handle your personal information.
b. External Links: Our Services may contain links to external websites or resources. We do not have control over the privacy practices or content of these third-party websites, and we recommend reviewing their respective privacy policies.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. We restrict access to your personal information to authorised personnel only and regularly review our security practices to ensure data confidentiality and integrity.
Your Rights
Subject to applicable data protection laws, you have the following rights regarding your personal data:
- Right to Access: Request access to the personal information we hold about you.
- Right to Rectification: Request correction or update of inaccurate or incomplete personal data.
- Right to Erasure: Request deletion of your personal information under certain circumstances.
- Right to Restriction: Request the restriction of processing of your personal data.
- Right to Data Portability: Request a copy of your personal data in a machine-readable format.
- Right to Object: Object to the processing of your personal data in certain situations.
- Right to Withdraw Consent: Withdraw consent where we rely on your consent for processing.
To exercise these rights or for any inquiries regarding your personal data, please contact us using the information provided below.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will securely delete or anonymise your personal data when it is no longer needed.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated Privacy Policy on our website or through other communication channels. Please review this Privacy Policy periodically to stay informed about our data practices.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us at:
Alloc8tor Ltd
25 City Business Centre, Hyde Street, Winchester, Hampshire SO23 7TA
dataprotection@alloc8tor.co.uk
By using our Services, you acknowledge that you have read and understood this Privacy Policy, including our partners' privacy policies, and agree to the collection, use, and disclosure of your personal data as described herein and in accordance with the applicable data protection laws.